Multi-channel roadmap
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joono fills the gap between your CRM system and customer facing touch-points, by providing a sophisticated and engaging digital delivery platform. |
Targeted and relevant
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Segment your customers using existing CRM data or joono’s own advanced built-in feature sets. |
Return on investment
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Achieve maximum return through advanced media metrics, third party revenues and offer fulfilment. |
Customer centric
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Increase customer loyalty by delivering personalised, relevant and dynamic offers across the self-service channel and beyond. |
Step-by-step
1. Select & Target
Easily select your campaign channels and platforms, target your customers by geo location, user profile, gender and add personalisation and interactive feedback.
2. Schedule
Implement your multi-channel activity by scheduling your launch dates and times, your copy changes and playback limits where required.
3. Preview
Allows stakeholders to upload and preview channel specific creative assets, enabling channel managers to keep tight control of how their individual campaigns will look.
4. Approve
Having easily defined the roles and responsibilities of each stakeholder, achieve their timely feedback and sign-off via joono's built-in workflow.
5. Release
Securely release your campaign files to their specific channels, either on a pre-scheduled or on-demand basis.
6. Play
joono maintains high quality presentation of your files and guarantees accurate campaign swap-out across all channels.
7. Monitor
Easily monitor highly detailed data from your live campaign, allowing continuous evaluation of your activity.
8. Report
Download and share comprehensive campaign intelligence reports by channel and export customer analytics and feedback.
9. Evaluate
Customer responses are fed back to joono where they either auto-trigger the next step in your communication activity or can be extracted for manual evaluation.
Latest News
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i-design launches new multi-channel marketing software, joono
joono replaces i-design’s market leading solution, atmAd, and has been designed to offer customers even greater functionality and range. The solution will enable banks to communicate with their customers through a larger number of channels, including mobile phones and plasma screens, in addition to ATMs and self-service machines.
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